Yes, there is a separate username and password for login.Single account use to ensure account security.

Yes, the Shacman EPC system supports free switching between multiple languages, including Chinese, English, Russian, Spanish, Arabic, etc., adapting to the usage habits of major global markets. Users can switch to the desired language with a single click in the system settings during operation.

After payment is completed, customer service will contact you within 12 hours to provide detailed installation instructions with illustrations and operational guidelines. If you encounter difficulties during self-installation, you can request remote assistance at any time via phone or online customer service. Technical personnel will provide one-on-one assistance to help you complete the system deployment and ensure rapid activation.

The system data is synchronised with Shacman’s original factory database and is automatically updated once a month (including new vehicle models, parts, specification adjustments, replacement parts information, etc.), without the need for manual operation. A reminder notification will be sent before the update, and a detailed change log will be provided after the update to ensure that you are promptly informed of data changes and avoid errors in parts information.